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    • Call Center V 2.X.X

Overview

74 views 0

Written by xontel_admin
يونيو 16, 2026

Introduction

The XonTel PBX System provides a centralized management interface for configuring, monitoring, and maintaining the telephony environment. It allows administrators to manage extensions, trunks, call routing, queues, recordings, audio resources, security, users, system settings, and licensing from one platform.

The system is designed to simplify PBX administration, improve call handling, provide real-time visibility, and support secure and reliable communication across the organization.

Brief Section Summary

Dashboard

Provides a real-time overview of system health, active calls, resource usage, interface status, registered extensions, SIP trunk availability, and concurrent calls.

Extensions

Used to create and manage phone extensions, including user details, voicemail, codecs, call behavior, IP restrictions, and extension destinations.

Trunks

Used to configure SIP trunks for connecting the PBX to external providers or remote SIP systems.

PBX Features

Includes IVR, ring groups, paging/intercom, blacklist rules, call controls, and feature codes used to manage call handling and routing behavior.

Voice & Audio

Used to manage voice prompts, music on hold, and language settings used throughout PBX call flows.

Queues

Used to manage call queues, assign agents or extensions, configure queue strategies, and control caller waiting behavior.

CDRs

Provides call history records, call status, duration, caller details, destinations, and recording access for reporting and troubleshooting.

SIP Settings

Used to configure SIP NAT and transport settings required for registration, call setup, media routing, and endpoint compatibility.

System

Provides administrative settings for network configuration, VPN, Dynamic DNS, SMTP, hostname, LDAP, session timeout, storage, and other system-level options.

Security

Includes firewall and Fail2ban tools used to protect the PBX from unauthorized access, suspicious activity, and unwanted network traffic.

Maintenance

Provides tools for restarting services, rebooting the server, creating backups, restoring configurations, and reviewing backup logs.

Authentication

Used to manage system users, end users, blocked users, groups, permissions, OTP, CAPTCHA, and login security settings.

Status

Displays live availability information for extensions and trunks, helping administrators verify registration and connectivity.

Audit Log

Records system activity and user actions, including request details, response codes, timestamps, and user IP addresses.

License

Displays licensed applications, license status, expiration dates, limits, and related license information.

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