The Reports Module is your centralized location for accessing analytics across all communication channels within the system. It helps supervisors, managers, and admins evaluate performance.
📁 Available Report Types
🎧 Agent Reports
Monitor agent activities such as login times, breaks, and logout details.
📞 Call Reports
Review all inbound and outbound call details, including durations, outcomes, and timestamps.
🚀 Auto Dialer Reports
Analyze automated dialing campaigns, including call attempts, connect rates, and drop-offs.
🎟️ Tickets Reports
Get insight into support ticket performance, track resolution speed, volume, and escalations.
✉️ Email Reports
Measure email interaction effectiveness including delivery rates, responses, and resolution times.
💬 SMS Reports
Track outgoing and incoming text message performance with delivery and failure metrics.
💻 Web Chat Reports
Evaluate the volume and efficiency of live chat sessions across your web interface.
📱 WhatsApp Reports
View interaction data for WhatsApp Business conversations, ideal for tracking response behavior and agent engagement.
