When an external call reaches your system, it typically includes the dialed telephone number (known as the DID) and the Caller ID of the caller. Inbound Routes are used to define how the PBX system should handle these incoming calls through any configured trunk.
Name: Assign a descriptive name to the inbound route for easier identification.
DID Number: Specify the expected DID number if your trunk delivers DID information.
- Note: Leaving this field blank will match calls with any or no DID information.
- You can also use pattern matching (e.g., 2[345]X) to match a range of numbers.
CID Name: Optionally, add a prefix to the caller’s name. For example, adding “Sales:” will display a call from John Doe as “Sales: John Doe” on the receiving extension.
Trunk: Select the trunk that will be associated with this inbound route.
Destination: Choose the destination (e.g., extension, IVR, queue) where the call should be routed.
Alert Info: Optionally configure distinctive ring tones for SIP devices based on this route.