Overview

Introduction

The Call Center module is an essential tool for any organization that handles a high volume of customer calls. It provides a centralized system to monitor performance and optimize call flow. Integrated directly with the PBX manager, it supports multiple digital channels including SMS, web chat, auto-dialing campaigns, ticketing systems, social media platforms, live dashboards, and reporting tools. The Call Center module offers the visibility and control needed to maintain high-quality interactions and operational excellence.