The Custom Widgets section allows administrators or supervisors to create and manage custom dashboard widgets based on SQL queries.
Custom widgets can be used to display specific call center metrics directly on the dashboard, such as missed calls, queue activity, completed calls, or other values retrieved from the system database.
Add Custom Widget
The Add Custom Widget section is used to create a new custom widget for call center dashboard.
Widget Name: Displays the configured widget name.
Widget Query: Displays the query used to retrieve the widget data.
Widget Description: Displays the configured description.
Active: Indicates whether the widget is currently enabled.