The External Lookup section is used to send call information from the Call Center system to an external system through a configured URL. It allows administrators to pass call-related data, such as the caller number, to another system for lookup or processing.
This section helps administrators integrate the Call Center system with external applications such as CRM systems, customer databases, or other business platforms.
Add Lookup
The Add Lookup section is used to create a new external lookup configuration.
External URL Link: Defines the external system URL .
Active: Enables or disables the external lookup configuration.
Description: Defines optional information describing the purpose or usage of the lookup.
Queue: Specifies the call center queue where the external lookup is applied.