The XonTel Call Center management interface provides a centralized workspace for configuring and managing contact center operations. It includes dedicated sections for Dashboard, Call Center Tools, CDRs, Queues, Live Status, Contacts, Tickets, Auto Dialer, and Reports, enabling teams to manage customer service activities through a structured management interface.
The Dashboard provides real-time visibility into contact center operations, including active calls, agent availability, queue activity, waiting calls, and operational statistics. The Call Center Tools section provides additional functions for managing agents and monitoring their status and activities.
The management interface also provides communication and workflow tools for handling contacts, tickets, SMS, email, web chat, and agent communication, while the Auto Dialer supports automated outbound calling activities. Supervisors can use Live Status, analytics, and reports to monitor contact center activities and review agent and call performance.
Together, these sections provide the tools required to manage customer interactions, coordinate agents, monitor contact center activities, and maintain organized customer service workflows within XonTel Call Center.