The Blocked Words section is used to create and manage words that are restricted from use in the Web Chat channel. It allows administrators and supervisors to define terms that should not be accepted or displayed during web chat conversations.
This section helps administrators and supervisors maintain communication standards and prevent restricted or inappropriate terms from being used in customer chat interactions.
Add Blocked Word
The Add Blocked Word section is used to add a new restricted term for the Web Chat channel.
Word: Defines the word that should be blocked from use during Web Chat conversations.