The Web Chat Settings page allows administrators to configure the integration of a live chat widget for websites. This script-based widget enables real-time communication between site visitors and support agents.
Add Web Chat Settings
Name: Internal label to identify this chat setup
Server Address: Domain or hostname where the chat server is hosted.
Protocol: Choose between http or https (recommended for secure deployment)
Queues: You can assign chat requests to specific queues.
Working Time Condition
Send mail: Enable to email chat content or leave a message when outside working hours.
Recipient List: Comma-separated email addresses to receive messages
Redirect After: Number of seconds before redirecting the user or closing the chat.
Schedule options
Auto Delete: Enable to automatically remove old chats
Delete Interval: Time interval (in days) for auto-cleanup
Design
Header Color: Chat window title bar.
Background Color: Chat body background.
Agent Chat Color: Agent message.
Client Chat Color: Visitor message.
Logo: Upload a logo image to display in the chat window.
Online header text: Displayed at the top of the chat widget during active hours.
Offline header text: Header shown when chat is outside business hours.
Welcome message text: Greeting displayed when chat is opened.
Day And Time Details
This section defines your business hours, which determine when the chat widget operates in online or offline mode.
Message After Working Hours
Customize the response when a user chats outside working time.