The Custom Fields section is used to create and manage additional fields for ticket records within the Call Center system. It allows administrators and supervisors to extend the default ticket information with custom fields that can be assigned to specific ticket categories.
This section helps administrators and supervisors collect additional ticket-related information based on business or workflow requirements.
Add Custom Field
The Add Custom Field section is used to create a new field for ticket records.
General Information
Name: Defines the internal name used for the custom field.
Label: Defines the label displayed for the custom field in the management interface.
Help Text: Defines optional guidance that explains what information should be entered in the field.
Data Configuration
Data Type: Specifies the type of data accepted by the custom field, such as text or integer values.
Category: Specifies the ticket categories where the custom field is available.
Required: Enables or disables whether the custom field must contain a value.
Staff Only: Controls whether the custom field is available only to internal staff.
Display on Ticket List: Enables or disables displaying the custom field as part of the ticket list information.