The Custom Fields section is used to create and manage additional contact information fields within the Call Center system. It allows users to extend the standard contact record with custom data that can be tailored to specific business or operational requirements.
This section helps administrators capture additional contact details that are not included in the default contact information fields.
Add Custom Field
The Add Custom Field section is used to create a new additional field for contact records.
General Information
The available fields define how the custom field is identified and displayed.
Name: Defines the internal name used for the custom field.
Label: Defines the label displayed for the field in the management interface.
Help Text: Defines optional guidance displayed to help users understand what information should be entered in the field.
Data Configuration
The data configuration settings define the type of information accepted by the custom field.
Data Type: Specifies the type of data that can be entered in the field, such as a single-line character value.
Required: Enables or disables whether the field must contain a value when used in a contact record.