The Email Settings section is used to configure the outgoing email server used by the Call Center system. It allows administrators to define the SMTP connection and sender information required for system-generated email messages.
This section is used for sending alerts, ticket updates, and system notifications by email.
Add Email Setting
The Add Email Setting section is used to configure a new outgoing email server.
Enable Email: Enables or disables the email configuration.
Server Address: Defines the SMTP server address used to send outgoing email messages.
Server Port: Defines the network port used to connect to the SMTP server.
Username: Defines the username used for SMTP authentication when required.
Password: Defines the password used to authenticate with the SMTP server.
Email From: Defines the sender email address used for alerts, ticket updates, and notifications.
Use TLS: Enables or disables TLS encryption for the SMTP connection.