The Email Templates section is used to create and manage reusable email templates for outgoing messages within the Call Center system. It allows administrators and supervisors to define predefined subjects and HTML content that can be selected when composing outgoing emails.
This section helps administrators and supervisors maintain consistent email content and reduce the time required to prepare frequently used messages.
Add Email Templates
The Add Email Templates section is used to create a new reusable email template.
Name: Defines the name used to identify the email template.
Description: Defines optional information describing the purpose or usage of the template.
Subject: Defines the default subject used when the template is selected.
Email HTML Text: Defines the HTML content used as the email message body.