The Teams section is used to create and manage email teams within the Call Center system. It allows administrators and supervisors to group users together, assign a team manager, and organize team membership for email-related workflows.
This section helps administrators and supervisors structure email handling responsibilities and manage groups of users from a centralized interface.
Add Team
The Add Team section is used to create a new email team.
Team Name: Defines the name used to identify the team.
Manager: Specifies the user responsible for managing the team.
Team Members: Specifies the users assigned to the team.
Team Member Selection
The team member selection area allows administrators and supervisors to manage which users belong to the team.