The Outgoing Emails section is used to create, send, schedule, and review outgoing email messages within the Call Center system. It allows users to select recipients, choose an outbox, use predefined templates, add attachments, set message priority, and monitor email delivery status.
This section helps users manage outbound email communication and maintain a record of sent or scheduled messages.
Send Outgoing Email
The Send Outgoing Email section is used to create and send a new email message. It allows users to define recipients, sender information, message content, attachments, and delivery timing.
To Email(s): Defines one or more recipient email addresses.
CC: Adds carbon copy recipients.
BCC: Adds blind carbon copy recipients.
Reply To: Specifies the email address used for replies.
Outbox: Specifies the configured sender email account used to send the message.
Template: Selects a predefined email template.
Subject: Defines the email subject.
Priority: Specifies the priority assigned to the outgoing message.
Existing Attachments: Selects an attachment that is already available in the system.
Message and Delivery Settings
Message: Defines the email message content.
Attachments: Uploads additional files to include with the email.
Scheduled Time: Defines the date and time when the email should be sent.
Send Now: Controls whether the email is sent immediately or according to the configured scheduled time.