Clear Session
The Session Control section allows supervisors or system administrators to terminate active agent sessions.
Clear All Agent Sessions: Ends all currently active sessions for all agents.
Clear Specific Agent Session: Terminates the session for the selected agent only.
Note: You can manage the agents assigned to the same queue.
Make Agent Ready
The Make Agent Ready section is designed to update an agent’s status to “Ready”, making them available to receive calls or tasks.
Agent: Updates the selected agent’s status to “Ready“.
Note: You can manage the agents assigned to the same queue.