Call Features in the PBX system provide advanced tools to enhance call management and user experience.
Features include:
- IVR (Interactive Voice Response) for automated call routing.
- Ring Groups to simultaneously or sequentially ring multiple extensions.
- Queues to efficiently manage and distribute incoming calls to available agents.
- Paging for broadcast announcements across multiple devices.
- Blacklist functionality to block unwanted incoming or outgoing calls.
These features work together to optimize call flow, improve customer service, and strengthen system security.