The “Type of Break” interface used to categorize and manage agent break times. It allows administrators and supervisors to define, view, and organize various break categories that call center agents can select during their working hours.
Default options:
- Emergency
- Rest
- Eating
- Pray
Add Type of Break
Name: The name of the break category .
Break Max Time: A field for setting the maximum allowable time for the break.
Is Auto Logout: A toggle switch that, when enabled, will automatically log out the agent after the break if they do not return within the specified time.