The مع كول سنتر زونتل is an application within the PBX system that provides tools for managing customer interactions, agent activities, queues, tickets, and multiple communication channels. It includes features such as Live Dashboard, Inbound and Outbound Calls, Tickets, SMS, Email Channel, Auto Dialer, Web Chat, Agent Chat, and Agent Analytics.
The مع كول سنتر زونتل application is available according to the configured license. Administrators must add the مع كول سنتر زونتل application to the system license for its features and sections to become available in the management interface.
This application helps organizations manage call center operations, monitor agent performance, handle customer interactions across multiple channels, and maintain centralized control over daily contact center activities.