The Applications section provides access to the main communication and workflow tools available within the Call Center system. It includes Tickets, SMS, Email Channel, Auto Dialer, Queue Evaluation, Web Chat, Block, and Agent Chat, allowing administrators, supervisors, and agents to manage customer interactions, internal communication, automated outreach, and case-related activities through a centralized management interface.
Access to each application is controlled by the system license. The corresponding application must be included in the Call Center license for its features and management options to become available in the management interface.
This section helps teams work across multiple communication channels, coordinate customer engagement, manage follow-up activities, and maintain consistent communication workflows within the Call Center system.