The Dial Teams section is used to create and manage groups of agents assigned to Auto Dialer campaigns within the Call Center system. It allows administrators and supervisors to organize agents into dedicated dialing teams that can be selected when configuring an Auto Dialer.
This section helps administrators and supervisors control which agents are responsible for handling calls generated by automated dialing campaigns.
Add Dial Team
The Add Dial Team section is used to create a new group of agents for Auto Dialer campaigns.
Name: Defines the name used to identify the dial team.
Members: Specifies the agents assigned to the dial team.