The Tickets section is used to manage ticket-based workflows within the Call Center system. It allows users to create and organize tickets, define categories and subcategories, assign ownership, configure priorities and reminders, track follow-up activity, manage permissions and dependencies, and review ticket history from a centralized management interface.
This section helps administrators and supervisors maintain structured case management, monitor ticket progress, coordinate responsibilities, and ensure that requests, issues, tasks, and follow-up activities are handled efficiently.