The CDR Survey Question module allows call center administrators or supervisors to create and manage post-call survey questions that are linked to Call Detail Records (CDRs). These questions help in capturing customer feedback and evaluating agent performance and customer satisfaction.
Add CDR Survey Question
Question: The text of the survey question (e.g., How satisfied were you with the support you received?).
Rate: A numeric value representing the score.
Requires CDR survey license.