The Type Of Break section is used to create and manage the break types available to call center agents. These break types allow agents to indicate why they are temporarily unavailable and can be configured with a maximum duration and automatic logout behavior.
Add Type Of Break
The Add Type Of Break section is used to create a new break type for call center agents.
Break Name: Defines the name displayed to agents for the break type.
Maximum Time: Defines the maximum duration allowed for the break.
Icon: Specifies the icon used to represent the break type in the management interface.
Auto Logout: Enables or disables automatic agent logout when the configured maximum break duration is reached.