The SMS Templates section is used to create and manage reusable SMS message templates within the Call Center system. It allows users to prepare predefined message content that can be selected when sending individual or bulk SMS messages.
This section helps users standardize frequently used SMS content and reduce the time required to prepare repeated messages.
Create SMS Template
The Create SMS Template section is used to create a reusable SMS message. It allows users to define the template name, description, and message content.
Template Name: Defines the name used to identify the SMS template.
Description: Defines optional information describing the purpose or usage of the template.
SMS Text: Defines the SMS message content stored in the template.