Status

Agent Status

The Agent Status panel offers live insights into the status and performance of each agent within the call center. Supervisors can easily track availability, queue involvement, break states, and call activity in one consolidated view.

Queue Status

The Queue Status view provides a real-time snapshot of all call queues within the system. It allows supervisors to monitor the number of available agents, track registered extensions, and see if any callers are waiting in line—all critical for ensuring smooth call distribution and minimizing wait times.