Status

Agent Status

The live status dashboard provides real-time visibility into agent activity during calls. It displays each agent’s extension, current device and queue state, break type (if any), and the last login time. Supervisors can easily see which agents are ready, on break, or unavailable, along with their queue assignments and call durations. Additionally, the interface allows for quick actions like setting an agent to “Ready” with a single click, ensuring efficient call center management and responsiveness.

Queue Status

The Queue Status view provides a real-time snapshot of all call queues within the system. It allows supervisors to monitor the number of available agents, track registered extensions, and see if any callers are waiting in line, all critical for ensuring smooth call distribution and minimizing wait times.