System manager with full control over the system.
Responsibilities:
- Configure the entire system (queues, users, etc.).
- Add/remove agents, supervisors, or other admins.
- Set up permissions, roles, and security settings.
- Manage integrations and system updates.
- Access all logs and reports.
Access Level:
- Full access to all system settings and user data.
- Responsible for maintaining the overall health and configuration of the system.
configuration:
- Enable the superuser button from user settings.
- follow other steps from here.